Refund and Cancellation Policy

This policy covers the WayUpStudy Premium subscription: 3.99 USD per month and 35.99 USD per year. The lobby and the shared session that starts at 21:00 every evening are free, so there is no payment — and no refund — involved in them.

You can ask for a refund within 14 days of the first charge on a new premium subscription. You don't need to give a reason and you get the full amount back. This applies to the first payment; later renewals are not covered, because cancelling before the renewal date stops the next charge from happening at all.

Email wayupstudy@gmail.com from the address registered on your account and include the payment date. We usually reply within a few business days. Once approved, the refund is issued by our payment provider, which is the merchant of record, and goes back to the card you paid with; it typically takes 5–10 business days to reach your bank.

Once the 14 days have passed we do not refund the period you have already paid for. You can cancel from your profile page at any time: cancelling stops the next renewal, your premium access runs until the end of the period you paid for, and after that your account returns to the free plan. We don't refund the remaining days pro rata.

Switching from the monthly plan to the yearly one takes effect immediately and the yearly amount is charged at that moment; The provider credits the unused part of your monthly period against it. A plan switch does not start a new subscription, so it does not restart the 14-day refund window. There is no switch back from yearly to monthly.

Sometimes only part of a payment needs to be refunded. If the refunded amount is less than half of what you paid for that period, your premium access continues; a larger refund closes premium and returns your account to the free plan.

We refund without regard to the 14-day window in cases such as a double charge, a wrong amount, or a feature you paid for being unusable because of a fault on our side. In those cases writing to us is both faster and safer than starting a chargeback with your bank, which would also suspend your account.

Payments are taken through our payment provider acting as merchant of record; your card details never reach us, and invoicing and tax obligations are handled by that provider. Prices are in US dollars, so the amount on your statement may differ with your bank's exchange and transaction fees; refunds are always made in the currency you paid in and to the same card. We may update this policy; the current version is always published on this page, and the version in force on the date of a payment is the one that applies to it. Questions: wayupstudy@gmail.com.